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Frequently Asked Questions
1. What are your primary manufacturing advantages?
We operate as an OBM manufacturer while simultaneously providing comprehensive ODM and OEM services. Our products are produced in strict conformity with JB/T, GB/T, and IEC standards, catering primarily to the Southeast Asia, EU, and USA markets. We also provide specialized technical support for EPC projects.
2. How long is the typical lead time for orders?
Standard orders typically require a lead time of 3 weeks after payment. For standard sample orders, the lead time is reduced to within 1 week, and sample fees are fully refunded upon the placement of a formal order.
3. What payment methods do you support?
Standard industrial orders can be settled via T/T. For smaller order quantities, we support flexible payment options through international payment gateways.
4. What are the available delivery and shipping options?
We primarily operate under EXW, FCA, and FOB terms. Depending on project requirements, we can also accommodate DDU and DDP terms. Shipping methods include express door-to-door delivery, air freight to designated airports, and sea freight (both FCL and LCL).
5. What kind of after-sales support is provided?
We offer a standard quality guarantee of 18 months. Additionally, a 24-hour online manual service is available for technical assistance and emergency support.
6. Can the components be customized for specific machinery?
Yes, customization is available. As specified in our product details, we support OEM/ODM services to meet the specific technical requirements of your metal cutting or automated machinery.
Partix Auto
